Contact Us

405 Spray Avenue

Banff, Alberta

Canada T1L 1J4

Toll Free (Room Reservations Only)

1 833 762 6866

TEL  + 1 403 762 2211

Dining Reservations:

TEL + 1 403 762 6860


ALL Stay Safe & Well

As we welcome you to Christmas at the Castle, please be assured that our top priority is the safety and comfort of our valued guests and colleagues. To ensure that we can provide this experience, we will be limiting the overall occupancy in the hotel, limiting the number of complimentary holiday activities to ensure proper social distancing and requiring guests wear masks when joining us in public spaces.

For more information about the safety measures we have taken, please visit

Are dining reservations required?

To secure your preferred dining times, we highly recommend making reservations well in advance. To make dining reservations prior to your arrival, please call + 1 403 762 6860 or book online.

Are reservations required for events?

Reservations are recommended for most events. Please refer to the individual event listings for reservation information.

Will Santa be visiting the castle?

Santa will be making special appearances at the Castle during Brunch with Santa, as well as, at The Great Santa Send Off on December 24th. He will also be delivering presents to all well behaved hotel guests on the night of Christmas Eve.

Can a Christmas Tree be requested in guestrooms?

Yes! Artificial 3 ft. tall Christmas Trees are available from December 20 – 25 by contacting Royal Service prior to arrival. Subject to availability.

Where can I find more information on activities and skiing?

For suggestions and information about winter activities outside the hotel, please visit our additional activities section on For additional suggestions or assistance making reservations the Concierge Desk in the Main Lobby will be pleased to assist you. Our Concierge Team can also be reached prior to your arrival by e-mail.

Can babysitting or pet sitting be arranged?

Babysitting arrangements may be made through the Concierge Desk or directly through Childcare Connections. Please note that a minimum of 72 hours advance notice is preferred, and service is subject to availability. Cancellation policy is 24 hours in advance, otherwise a cancellation fee equivalent to 3 hours of service will be charged. Pet sitting services are also available upon request.

Where can I find more information about hotel services?

For information about hotel services, please visit

I have more questions, who can I contact?

We would love to hear from you, please call  + 1 403 762 2211 or e-mail us.

Is Christmas Magic real?


Fairmont Banff Springs
405 Spray Avenue, Banff, Alberta
Canada T1L 1J4

TEL + 1 403 762 2211

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